Missing drive files on desktop? Google has the fix

Final week, a bug caused files to disappear from the desktop drive. There at the moment are steps that customers can use to get better recordsdata. Sadly, the repair just isn’t a easy resolution. However Google posted the list of steps.

As reported on The Verge — listed below are the fundamentals.

“After downloading and opening the most recent model of Google Drive for Home windows or macOS, Google says to run the app’s restoration software. To do that, click on the Drive icon within the menu bar or system tray. From there, press and maintain Shift, click on Settings, and choose “Get better from backups.” If all goes properly, you’ll obtain a discover that claims, “Restoration has began.” Google will put all of the recovered recordsdata into a brand new folder named “Google Drive restoration” as soon as the method is full.”

Fewer customers had been impacted than initially thought by the “file loss” subject, however one person reported dropping all of their recordsdata relationship again to Might. The primary reviews present that the desktop model 84 was most affected.

If in case you have any issues operating this system on the repair, Google says you’ll have to submit suggestions by the Drive for desktop app and use the hashtag #DFD84. You’ll need to verify the field that claims to “embody all diagnostic logs.”

The trail to get better your lacking recordsdata isn’t foolproof and requires native storage. If that resolution doesn’t work in your machine, you’ll discover a defined “command line interface” on Google’s assist web page to run by different troubleshooting choices.

Google additionally has methods to get better completely deleted or lacking info that you must get again.

Featured Picture Credit score: PhotoMIX Firm; Pexels

Deanna Ritchie

Managing Editor at ReadWrite

Deanna is the Managing Editor at ReadWrite. Beforehand she labored because the Editor in Chief for Startup Grind and has over 20+ years of expertise in content material administration and content material growth.