After its reputation went up in flames, Humane warns users its charging case may too

If the wave of overwhelmingly negative reviews weren’t sufficient, evidently Humane has found one more main difficulty with its once-hyped AI Pin. The corporate is warning clients to not use the gadget’s charging case on account of a possible “hearth security threat.”

In an electronic mail despatched to AI Pin house owners, the corporate stated it had acquired a report of a “charging difficulty” that led to “a high quality difficulty with the battery cell equipped by a third-party vendor utilized in your Cost Case Accent.” Humane didn’t explicitly point out whether or not the unspecified “charging difficulty” prompted an precise hearth, however it stated an investigation discovered that “sure battery cells equipped by this vendor could pose a fireplace security threat.”

Whereas Humane is up to now not utilizing the phrase “recall,” the corporate is advising folks to cease utilizing the charging case instantly. Different charging equipment, together with the battery booster and cost pad, are apparently protected as their batteries come from completely different suppliers. We’ve reached out to Humane for extra data and whether or not they have plans to refund or substitute the $149 accent for individuals who have already purchased one. Within the meantime, the corporate is providing clients two months of its subscription service totally free.

The total textual content of the e-mail is beneath.

Out of an abundance of warning, we’re reaching out in the present day to ask that you simply instantly cease utilizing and charging your Cost Case Accent on account of a difficulty with sure battery cells for the Cost Case Accent.

Upon receiving a single report of a charging difficulty whereas utilizing a third-party USB-C cable and third-party energy supply, we recognized a high quality difficulty with the battery cell equipped by a third-party vendor utilized in your Cost Case Accent.

Our investigation decided that the battery provider was not assembly our high quality requirements and that there’s a potential that sure battery cells equipped by this vendor could pose a fireplace security threat. Consequently, we instantly disqualified this battery vendor whereas we work to determine a brand new vendor to keep away from such points and keep our top quality requirements.

The difficulty recognized is remoted solely to sure battery cells used within the Cost Case Accent and isn’t associated to the Cost Case Accent {hardware} design.

Importantly, Humane’s Ai Pin, its Battery Booster(s) and Cost Pad aren’t affected because the disqualified vendor doesn’t provide batteries or some other elements of these Humane merchandise, and are protected for continued use.

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